* The source explains that negative values indicate the impact AI is having on said operation. For example, a "-50%" on time refers to customer service time being halved because of AI; Fintech companies
Supplementary notes
The source did not provide details on the survey method or date of the survey. It mentions that the data came "exclusively" from a survey held by Finnovista Fintech Radar Colombia.
Citation formats
Perceived impact of AI in fintech in Colombia, according to fintech companies 2025
In 2024, two-thirds of Colombian fintechs that adopted artificial intelligence reported significant performance improvements across multiple areas. The greatest impact was seen in operating costs, with **** percent of firms noting reductions averaging **** percent. Similarly, **** percent reported faster request processing times, while **** percent experienced shorter average customer service interactions. More than ** percent observed a decrease in customer acquisition costs, and **** percent highlighted lower levels of fraud and suspicious activity, with reductions of over ** percent in some cases.
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Finnovista. (July 8, 2025). Share of respondents who perceive selected types of impact artificial intelligence (AI) is having on fintech company operations in Colombia in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1624619/colombia-ai-impact-fintech/
Finnovista. "Share of respondents who perceive selected types of impact artificial intelligence (AI) is having on fintech company operations in Colombia in 2025." Chart. July 8, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1624619/colombia-ai-impact-fintech/
Finnovista. (2025). Share of respondents who perceive selected types of impact artificial intelligence (AI) is having on fintech company operations in Colombia in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1624619/colombia-ai-impact-fintech/
Finnovista. "Share of Respondents Who Perceive Selected Types of Impact Artificial Intelligence (Ai) Is Having on Fintech Company Operations in Colombia in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 8 Jul 2025, /statistics/1624619/colombia-ai-impact-fintech/
Finnovista, Share of respondents who perceive selected types of impact artificial intelligence (AI) is having on fintech company operations in Colombia in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1624619/colombia-ai-impact-fintech/ (last visited July 27, 2026)
Share of respondents who perceive selected types of impact artificial intelligence (AI) is having on fintech company operations in Colombia in 2025 [Graph], Finnovista, July 8, 2025. [Online]. Available: /statistics/1624619/colombia-ai-impact-fintech/
