This statistic presents the results of a survey by about the reasons for being transferred to a human after a misunderstanding with a chatbot in customer care according to customers in Japan in 2017. As of April 2017, the majority of respondents, about ** percent, felt that a human would understand what they need.
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LivePerson. (January 9, 2018). Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. "Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017." Chart. January 9, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. (2018). Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson. "Reasons for Being Transferred to a Human in Case of a Misunderstanding with Chatbots According to Customers in Japan as of April 2017." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Jan 2018, /statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
LivePerson, Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 ÌÇÐÄÆƽâ°æ, /statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/ (last visited July 27, 2026)
Reasons for being transferred to a human in case of a misunderstanding with chatbots according to customers in Japan as of April 2017 [Graph], LivePerson, January 9, 2018. [Online]. Available: /statistics/829769/japan-chatbot-misunderstanding-reasons-transfer-to-human/
