In a December 2024 survey conducted into customer service experiences in Australia, the key advantage experienced by respondents when engaging with AI-powered chatbots for customer service was around-the-clock service availability. Just over ** percent of those surveyed appreciated the reduced wait times when using chatbots compared to speaking with a human representative.
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CPM Australia. (March 27, 2025). Leading perceived benefits of artificial intelligence (AI) powered chatbots in customer service among consumers in Australia as of December 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1613762/australia-key-benefits-of-ai-powered-chatbots-in-customer-service/
CPM Australia. "Leading perceived benefits of artificial intelligence (AI) powered chatbots in customer service among consumers in Australia as of December 2024." Chart. March 27, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1613762/australia-key-benefits-of-ai-powered-chatbots-in-customer-service/
CPM Australia. (2025). Leading perceived benefits of artificial intelligence (AI) powered chatbots in customer service among consumers in Australia as of December 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1613762/australia-key-benefits-of-ai-powered-chatbots-in-customer-service/
CPM Australia. "Leading Perceived Benefits of Artificial Intelligence (Ai) Powered Chatbots in Customer Service among Consumers in Australia as of December 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Mar 2025, /statistics/1613762/australia-key-benefits-of-ai-powered-chatbots-in-customer-service/
CPM Australia, Leading perceived benefits of artificial intelligence (AI) powered chatbots in customer service among consumers in Australia as of December 2024 ÌÇÐÄÆƽâ°æ, /statistics/1613762/australia-key-benefits-of-ai-powered-chatbots-in-customer-service/ (last visited July 31, 2026)
Leading perceived benefits of artificial intelligence (AI) powered chatbots in customer service among consumers in Australia as of December 2024 [Graph], CPM Australia, March 27, 2025. [Online]. Available: /statistics/1613762/australia-key-benefits-of-ai-powered-chatbots-in-customer-service/
