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Leading reasons for using click-and-collect services in Japan as of November 2023

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Source

In cooperation with
Release date

December 2023

Region

Japan

Survey time period

November 9 to 30, 2023

Number of respondents

424 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

Original question: "Why do you use click-and-collect services? Choose up to 3 of the most relevant answers."

Citation formats

Main reasons for using click-and-collect services in Japan 2023

Published by
F. Watty,
Jan 12, 2024
The majority of shoppers in Japan made use of click-and-collect services, as revealed in a survey conducted in November 2023 by . The leading reason for the use was that click-and-collect services allowed for a quick in and out shopping experience, named by ** percent of respondents. One quarter of shoppers bought the goods online and picked them up in stores to avoid shipping costs.
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