A survey conducted in September 2021 revealed that consumer preferences for non-grocery shopping channels changed greatly as a result of the COVID-19 pandemic, with online shopping channels becoming more popular during the pandemic compared to pre-pandemic levels. Online delivery during the pandemic was preferred by over ** percent of respondents compared to only ** percent pre-pandemic. Although many consumers preferred to return to in-store shopping after the pandemic, online shopping remained prevalent, indicating a long-term change in consumer purchasing behavior.
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Monash University. (November 17, 2021). Change to non-grocery shopping channel preferences prior to, during, and after the COVID-19 pandemic in Australia as of September 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/1391139/australia-consumer-preferences-for-non-grocery-shopping-channels-in-relation-to-the-pandemic-by-channel/
Monash University. "Change to non-grocery shopping channel preferences prior to, during, and after the COVID-19 pandemic in Australia as of September 2021." Chart. November 17, 2021. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/1391139/australia-consumer-preferences-for-non-grocery-shopping-channels-in-relation-to-the-pandemic-by-channel/
Monash University. (2021). Change to non-grocery shopping channel preferences prior to, during, and after the COVID-19 pandemic in Australia as of September 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/1391139/australia-consumer-preferences-for-non-grocery-shopping-channels-in-relation-to-the-pandemic-by-channel/
Monash University. "Change to Non-grocery Shopping Channel Preferences Prior To, During, and after The Covid-19 Pandemic in Australia as of September 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Nov 2021, /statistics/1391139/australia-consumer-preferences-for-non-grocery-shopping-channels-in-relation-to-the-pandemic-by-channel/
Monash University, Change to non-grocery shopping channel preferences prior to, during, and after the COVID-19 pandemic in Australia as of September 2021 ÌÇÐÄÆƽâ°æ, /statistics/1391139/australia-consumer-preferences-for-non-grocery-shopping-channels-in-relation-to-the-pandemic-by-channel/ (last visited August 04, 2026)
Change to non-grocery shopping channel preferences prior to, during, and after the COVID-19 pandemic in Australia as of September 2021 [Graph], Monash University, November 17, 2021. [Online]. Available: /statistics/1391139/australia-consumer-preferences-for-non-grocery-shopping-channels-in-relation-to-the-pandemic-by-channel/
