Original question: "When you purchased an item during online shopping, how did you react when you received a product that was different from what you expected? Among the following, please choose all that apply."
Citation formats
Online shopper's actions when receiving a wrong product in Japan 2024
The leading action after receiving a wrong or substandard product from online orders was to contact the vendor to demand an exchange in Japan, as revealed in a survey conducted in December 2024. While many online shoppers decided to take action, **** percent of respondents who had trouble with their orders gave up because it was an inexpensive purchase.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
CAA. (February 6, 2025). Most common actions taken by online shoppers when receiving a wrong product in Japan as of December 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1452282/japan-online-shopper-action-wrong-product/
CAA. "Most common actions taken by online shoppers when receiving a wrong product in Japan as of December 2024." Chart. February 6, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1452282/japan-online-shopper-action-wrong-product/
CAA. (2025). Most common actions taken by online shoppers when receiving a wrong product in Japan as of December 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1452282/japan-online-shopper-action-wrong-product/
CAA. "Most Common Actions Taken by Online Shoppers When Receiving a Wrong Product in Japan as of December 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 Feb 2025, /statistics/1452282/japan-online-shopper-action-wrong-product/
CAA, Most common actions taken by online shoppers when receiving a wrong product in Japan as of December 2024 ÌÇÐÄÆƽâ°æ, /statistics/1452282/japan-online-shopper-action-wrong-product/ (last visited July 25, 2026)
Most common actions taken by online shoppers when receiving a wrong product in Japan as of December 2024 [Graph], CAA, February 6, 2025. [Online]. Available: /statistics/1452282/japan-online-shopper-action-wrong-product/
