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Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK), France and Germany in 2018

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Source

Release date

September 2019

Region

France, Germany, United Kingdom

Survey time period

2018

Number of respondents

1,500*

Supplementary notes

* 500 consumers each from France, Germany and the United Kingdom.
The original question was: "What are consumers’ biggest pain points when it comes to the in-store holiday shopping experience?"

Citation formats

Consumer complaints about in-store holiday shopping in Europe 2018

Published by
F. Watty,
Oct 24, 2019
According to the results of a survey conducted with European consumers in the United Kingdom (UK), France and, Germany in 2018, the leading complaint for UK and French shoppers when it comes to holiday shopping in physical stores was long checkout lines, with ** percent and ** of respondents respectively citing this as a "pain point". For German consumers, the main discomfort with in-store holiday shopping was overcrowded stores during this season. While for both UK and German consumers pushy salespeople were also an issue, only ** percent of consumers in France found this to be a problem.
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Holiday season e-commerce in the United StatesU.S. Christmas season shoppingBeauty and personal care e-commerce in the United StatesE-commerce in the United StatesFashion e-commerce in the United States
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