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Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018*

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Source

Release date

September 2019

Region

United Kingdom

Survey time period

2018

Number of respondents

500 respondents

Supplementary notes

* The original question was: "What are consumers’ biggest pain points when it comes to the in-store holiday shopping experience?"

Citation formats

Consumer complaints about in-store holiday shopping in the UK 2018

Published by
F. Watty,
Oct 24, 2019
According to the results of a survey conducted with UK consumers in 2018, the leading complaint for shoppers when it comes to holiday shopping in physical stores was long checkout lines, with ** percent of respondents citing this as a "pain point". Among other factors that made in-store holiday shopping unpleasant for consumers in the United Kingdom were overcrowded stores, pushy salespeople and limited product options.
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