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What is your biggest pain point when trying to return items purchased online?

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Source

Release date

December 2020

Region

United States

Survey time period

December 17 to 24, 2020

Number of respondents

2,527 respondents

Age group

18 years and older

Citation formats

Points of irritation when returning items purchased online in the United States 2020

Published by
F. Watty,
Jan 15, 2021
In December 2020, approximately a quarter of consumers in the United States stated that their main point of irritation, when it came to trying to return items that they had purchased online, was having to pay to ship the item back to the seller. The second and third biggest gripes were having to drop the packaged product off at a mail facility and not having an easy way to make the exchange, respectively.
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