A study carried out in Germany in 2023 indicated that most digital direct-to-consumer (D2C) provide a poor return experience to their customers. ** percent brands leave the online returns to customers' initiative, while another ** percent of them involve customer service in the process. In turn, ** percent of established corporate brands attach the return label to the delivery, a procedure used by only percent of D2C brands.
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ParcelLab. (March 15, 2023). Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab. "Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023." Chart. March 15, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab. (2023). Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab. "Main Procedures for Returning Online Orders from Direct-to-consumer (D2c) Brands in Germany in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Mar 2023, /statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab, Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1447012/d2c-online-returns-methods-germany/ (last visited July 15, 2026)
Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023 [Graph], ParcelLab, March 15, 2023. [Online]. Available: /statistics/1447012/d2c-online-returns-methods-germany/
