*Respondents made at least one online purchase within the three months before the survey.
Only respondents in France were filtered out for this statistic. The survey was conducted across the following 29 countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.
Citation formats
Preferred return methods for online purchases in France 2026
A survey conducted in 2026 revealed that ** percent of shoppers in France preferred to return products bought online with parcel shop drop-offs. Home collection was another popular way of returning online purchases. Parcel lockers were preferred by ** percent of surveyed shoppers.
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DHL Group. (May 20, 2026). Return method preferences among online shoppers in France in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1613556/preferred-online-purchase-return-methods-in-france/
DHL Group. "Return method preferences among online shoppers in France in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1613556/preferred-online-purchase-return-methods-in-france/
DHL Group. (2026). Return method preferences among online shoppers in France in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1613556/preferred-online-purchase-return-methods-in-france/
DHL Group. "Return Method Preferences among Online Shoppers in France in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/1613556/preferred-online-purchase-return-methods-in-france/
DHL Group, Return method preferences among online shoppers in France in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1613556/preferred-online-purchase-return-methods-in-france/ (last visited July 22, 2026)
Return method preferences among online shoppers in France in 2026 [Graph], DHL Group, May 20, 2026. [Online]. Available: /statistics/1613556/preferred-online-purchase-return-methods-in-france/
