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Return trends for online orders in India between 2019 and 2020

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Source

Release date

October 2020

Region

India

Survey time period

2019 to 2020

Supplementary notes

COD refers to cash on delivery payments

Citation formats

E-commerce return trends in India 2019-2020

Published by
F. Watty,
May 4, 2021

In 2020, ** percent of the cash on delivery orders were returned. This demarks a decrease compared to 2019 by more than **** percent. Similarly, the total returns per forward order have decreased a little by less than **** percent. The returns on prepaid orders have largely remained the same with only *** percent change.

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