The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)?" Multiple selections were possible.
More information on the methodology can be found here.
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Processes in banking affairs in the UK 2025, by generation
Mobile banking emerged as the dominant method for processing banking transactions among UK bank account holders across all generations in 2025. ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ data shows that Millennials led mobile adoption, with ** percent using smartphones or tablets for banking matters, followed by Generation X and Gen Z. Surprisingly, Gen Z and Millenials demonstrated the highest usage rate for branch banking, suggesting that younger customers continue to value in-person banking experiences despite their digital nativity.
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ÌÇÐÄÆƽâ°æ. (July 15, 2025). Methods of processing banking affairs in the United Kingdom (UK) in 2025, by generation [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1615525/processes-in-banking-affairs-uk-by-generation/
ÌÇÐÄÆƽâ°æ. "Methods of processing banking affairs in the United Kingdom (UK) in 2025, by generation." Chart. July 15, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1615525/processes-in-banking-affairs-uk-by-generation/
ÌÇÐÄÆƽâ°æ. (2025). Methods of processing banking affairs in the United Kingdom (UK) in 2025, by generation. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1615525/processes-in-banking-affairs-uk-by-generation/
ÌÇÐÄÆƽâ°æ. "Methods of Processing Banking Affairs in The United Kingdom (Uk) in 2025, by Generation." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Jul 2025, /statistics/1615525/processes-in-banking-affairs-uk-by-generation/
ÌÇÐÄÆƽâ°æ, Methods of processing banking affairs in the United Kingdom (UK) in 2025, by generation ÌÇÐÄÆƽâ°æ, /statistics/1615525/processes-in-banking-affairs-uk-by-generation/ (last visited July 20, 2026)
Methods of processing banking affairs in the United Kingdom (UK) in 2025, by generation [Graph], ÌÇÐÄÆƽâ°æ, July 15, 2025. [Online]. Available: /statistics/1615525/processes-in-banking-affairs-uk-by-generation/
