Germany: mobile banking usage 2025| ��ƽ��

Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 4th quarter 2025

Characteristic	Share of respondents
Q4 2025	54%
Q3 2025	54%
Q2 2025	53%
Q1 2025	53%
Q4 2024	52%
Q3 2024	51%
Q2 2024	51%
Q1 2024	50%
Q4 2023	50%
Q3 2023	49%
Q2 2023	48%
Q1 2023	47%
Q4 2022	46%
Q3 2022	46%
Q2 2022	44%
Q1 2022	42%
Q4 2021	40%
Q3 2021	39%
Q2 2021	39%
Q1 2021	39%
H2 2020	39%
H1 2020	34%
H2 2019	29%
H1 2019	28%

Download

Source

Show detailed source information?

Already a member?

Source

Release date

April 2026

More information

Region

Germany

Survey time period

H1 2019 to Q4 2025

Number of respondents

5,066 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differs in each survey update. More information on the methodology can be found here.

Citation formats

Mobile banking usage increased rapidly between 2019 and 2025 among bank account holders in Germany, with 54 percent of all bank account holders processing banking matters via mobile banking in the third quarter of 2025. According to ��ƽ��'s Consumer ��ƽ��, the share of respondents who processed banking affairs via smartphone or tablet increased from 28 percent in 2019 to 54 percent in the fourth quarter of 2025. With the rapid increase in mobile banking usage, it became the most popular method to process banking affairs in Germany.