Consumers with a day-to-day account and having used that particular banking service in the last 12 months
Method of interview
Online survey
Supplementary notes
The original question was phrased by the source as follows: "Now thinking about how you use your (day-to-day bank account), rate your overall satisfaction with… "
The base of respondents was those who used the respective services in the past 12 months.
Number of respondents:
In-branch services: 112
Online banking: 163
Mobile banking: 350
Overall bank services: 477
Citation formats
Bank satisfaction of young adults in the UK 2024, by service
Young UK adults demonstrated generally positive attitudes toward bank services in 2024, with satisfaction levels varying by service type. Among bank customers aged 18-24, ** percent reported being very satisfied with their banking experience, while another ** percent expressed fair satisfaction. Mobile banking achieved the highest satisfaction ratings among this demographic, with online banking services ranking as the second most satisfactory channel.
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Financial Conduct Authority. (May 15, 2025). Satisfaction of 18-24-year-olds with banking services the United Kingdom (UK) in 2024, by service [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1615892/young-adult-bank-satisfaction-by-service-uk/
Financial Conduct Authority. "Satisfaction of 18-24-year-olds with banking services the United Kingdom (UK) in 2024, by service." Chart. May 15, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1615892/young-adult-bank-satisfaction-by-service-uk/
Financial Conduct Authority. (2025). Satisfaction of 18-24-year-olds with banking services the United Kingdom (UK) in 2024, by service. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1615892/young-adult-bank-satisfaction-by-service-uk/
Financial Conduct Authority. "Satisfaction of 18-24-year-olds with Banking Services The United Kingdom (Uk) in 2024, by Service." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 May 2025, /statistics/1615892/young-adult-bank-satisfaction-by-service-uk/
Financial Conduct Authority, Satisfaction of 18-24-year-olds with banking services the United Kingdom (UK) in 2024, by service ÌÇÐÄÆƽâ°æ, /statistics/1615892/young-adult-bank-satisfaction-by-service-uk/ (last visited July 31, 2026)
Satisfaction of 18-24-year-olds with banking services the United Kingdom (UK) in 2024, by service [Graph], Financial Conduct Authority, May 15, 2025. [Online]. Available: /statistics/1615892/young-adult-bank-satisfaction-by-service-uk/
