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Generation Z satisfaction with their primary bank in the United Kingdom (UK) from 2019 to 2024

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Source

Release date

January 2025

Region

United Kingdom

Survey time period

2019 to 2024

Number of respondents

973 respondents

Age group

18 years and older

Special properties

bank account holders born between 1995 and 2012

Method of interview

Online survey

Supplementary notes

The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank?"

More information on the methodology can be found here.

Citation formats

Gen Z bank satisfaction in the UK 2019-2024

Published by K. Scholle, Jun 23, 2025

Gen Z bank account holders maintained consistently high satisfaction levels with their banks from 2019 to 2024. This is according to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ. In 2024, ** percent of respondents reported positive experiences with their primary bank, with ** percent indicating satisfaction and ** percent expressing very high satisfaction. Notably, only *** percent of Gen Z customers reported dissatisfaction with their banking services.

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Statistics on " Gen Z and finance in the United Kingdom (UK) "

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Other statistics that may interest you Gen Z and finance in the United Kingdom (UK)

Overview

6

Financial attitudes

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Behaviors and adoption

5

Retention

6

Savings and debt

8

Generational comparison

8

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per month, billed annually 1
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