A 2024 survey carried out in selected countries revealed that nearly *** in *** Italian shoppers are the most eager to interact with customer agent, rather than look for AI assistants online. UK shoppers follow closely with ** percent of them favoring customer advisors over AI. German buyers were the least interested in starting a direct dialog with a customer service agent.Â
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Core Media . (April 24, 2024). Share of consumers who value human interaction with a customer advisor in selected countries in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 16, 2026, from /statistics/1538414/consumers-preferences-for-human-interaction/
Core Media . "Share of consumers who value human interaction with a customer advisor in selected countries in 2024." Chart. April 24, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 16, 2026. /statistics/1538414/consumers-preferences-for-human-interaction/
Core Media . (2024). Share of consumers who value human interaction with a customer advisor in selected countries in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 16, 2026. /statistics/1538414/consumers-preferences-for-human-interaction/
Core Media . "Share of Consumers Who Value Human Interaction with a Customer Advisor in Selected Countries in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Apr 2024, /statistics/1538414/consumers-preferences-for-human-interaction/
Core Media , Share of consumers who value human interaction with a customer advisor in selected countries in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1538414/consumers-preferences-for-human-interaction/ (last visited July 16, 2026)
Share of consumers who value human interaction with a customer advisor in selected countries in 2024 [Graph], Core Media , April 24, 2024. [Online]. Available: /statistics/1538414/consumers-preferences-for-human-interaction/
