Key insights
- AI retail market worldwide
- bn USD

Detailed statistics
Global AI in retail market size 2020-2028
- AI market growth in the UK by 2031
- %

Detailed statistics
Growth of the AI market in the United Kingdom 2021-2032

Detailed statistics
Major 20 AI countries 2024, by commercial investment
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Current statistics on this topic
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Overview
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Global AI in retail market size 2020-2028

Global AI in retail market size 2020-2028
Size of the global Artificial Intelligence (AI) market in the retail industry in 2020, with a forecast from 2021 to 2028 (in billion U.S. dollars)
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Growth of the AI market in the United Kingdom 2021-2032

Growth of the AI market in the United Kingdom 2021-2032
Growth of the AI market in the United Kingdom from 2021 to 2032
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Generative AI market growth in the United Kingdom 2020-2032

Generative AI market growth in the United Kingdom 2020-2032
Generative AI market growth in the United Kingdom from 2020 to 2032
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Retail roles expected to be replaced by technology in the UK by 2030

Retail roles expected to be replaced by technology in the UK by 2030
Share of retail occupations expected to be replaced by technology in the United Kingdom (UK) by 2030
AI adoption
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Share of technology budget spent on gen AI in the UK 2024-2025, by industry

Share of technology budget spent on gen AI in the UK 2024-2025, by industry
Share of technology budget spent on generative artificial intelligence (AI) in the United Kingdom (UK) 2024 and 2025, by industry
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AI adoption by UK businesses in 2025, by sector and adoption stage

AI adoption by UK businesses in 2025, by sector and adoption stage
Share of businesses adopting artificial intelligence (AI) in the United Kingdom (UK) in 2025, by sector and stage of adoption
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Applications of AI in small business marketing in the UK 2025

Applications of AI in small business marketing in the UK 2025
Leading applications of artificial intelligence (AI) in marketing among small businesses in the United Kingdom (UK) in 2025
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Main uses of gen AI in UK retail sector in 2025

Main uses of gen AI in UK retail sector in 2025
Main uses of generative artificial intelligence (AI) in the retail sector in the United Kingdom (UK) in 2025
Shopping experience
5
- Share of consumers using AI tools to research purchases worldwide 2025
- UK consumers using AI in shopping experience 2025
- GenAI usage during the November shopping events in the United Kingdom 2024
- Opinions about AI in online CX in the UK 2024
- Share of adults likely to shop based on AI-created influencers' tips in the UK 2025
Shopping experience
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Share of consumers using AI tools to research purchases worldwide 2025

Share of consumers using AI tools to research purchases worldwide 2025
Likelihood of using artificial intelligence (AI) tools for purchase research according to consumers in selected countries worldwide as of January 2025
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UK consumers using AI in shopping experience 2025

UK consumers using AI in shopping experience 2025
Share of consumers using AI in their shopping experience in the United Kingdom (UK) in 2025
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GenAI usage during the November shopping events in the United Kingdom 2024

GenAI usage during the November shopping events in the United Kingdom 2024
What shoppers in the United Kingdom are using GenAI for during the November shopping events in 2024
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Opinions about AI in online CX in the UK 2024

Opinions about AI in online CX in the UK 2024
Opinions about use of AI in the shopping experience in the United Kingdom (UK) in 2024
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Share of adults likely to shop based on AI-created influencers' tips in the UK 2025

Share of adults likely to shop based on AI-created influencers' tips in the UK 2025
Share of consumers saying they would make a purchase based on recommendations from AI-generated digital influencers in the United Kingdom (UK) as of June 2025
Generational differences
4
Generational differences
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Use of AI for shopping among Millennials and Gen Z in Europe 2024, by country

Use of AI for shopping among Millennials and Gen Z in Europe 2024, by country
Use of AI during shopping among Millennials and Gen Z in selected European countries in 2024, by country
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Consumer sentiment on AI personalization in the UK 2025, by generation

Consumer sentiment on AI personalization in the UK 2025, by generation
Consumer sentiment on AI personalization in the United Kingdom (UK) in 2025, by generational cohort
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UK consumers using AI in shopping experience 2025, by generation

UK consumers using AI in shopping experience 2025, by generation
Share of consumers using AI in their shopping experience in the United Kingdom (UK) in 2025, by generation
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Views on AI chatbots for gift ideas in Great Britain 2025, by age

Views on AI chatbots for gift ideas in Great Britain 2025, by age
Share of adults thinking AI chatbots come up with good gift ideas in Great Britain in 2025, by age
Chatbots
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Consumers engaging with Gen AI chatbots 2024, by country

Consumers engaging with Gen AI chatbots 2024, by country
Share of consumers choosing to engage with Gen AI chatbots for customer service in Europe in 2024, by country
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Share of consumers who favor customer advisors over AI 2024, by country

Share of consumers who favor customer advisors over AI 2024, by country
Share of consumers who value human interaction with a customer advisor in selected countries in 2024
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Views on AI chatbots for gift ideas in Great Britain 2025

Views on AI chatbots for gift ideas in Great Britain 2025
Share of adults thinking AI chatbots come up with good gift ideas in the Great Britain in 2025
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UK consumers open to using AI chatbots for handling simple queries in 2025

UK consumers open to using AI chatbots for handling simple queries in 2025
Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025
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