A survey carried out in the United Kingdom in 2025 showed that ** percent of shoppers are happy to interact with AI-powered chatbots for simple customer service questions. Another ** percent of them did not have a clear opinion on the matter.
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Retail Week. (June 5, 2025). Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1620453/consumer-openness-to-ai-chatbots-united-kingdom/
Retail Week. "Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025." Chart. June 5, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1620453/consumer-openness-to-ai-chatbots-united-kingdom/
Retail Week. (2025). Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1620453/consumer-openness-to-ai-chatbots-united-kingdom/
Retail Week. "Share of Consumers Happy to Interact with Ai-powered Chatbots for Simple Customer Service Questions in The United Kingdom (Uk) in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Jun 2025, /statistics/1620453/consumer-openness-to-ai-chatbots-united-kingdom/
Retail Week, Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1620453/consumer-openness-to-ai-chatbots-united-kingdom/ (last visited July 28, 2026)
Share of consumers happy to interact with AI-powered chatbots for simple customer service questions in the United Kingdom (UK) in 2025 [Graph], Retail Week, June 5, 2025. [Online]. Available: /statistics/1620453/consumer-openness-to-ai-chatbots-united-kingdom/
