The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
Citation formats
Quarterly mobile banking usage in Brazil 2019-2026
Mobile banking usage among bank account holders in Brazil increased notably between 2019 and 2026. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of respondents who processed banking affairs via smartphone or tablet increased from ** percent in 2019 to ** percent in the first quarter of 2026. Online banking usage, on the other hand, went through the opposite trend during the observed period, with the usage rate dropping from ** percent to ** percent.
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ÌÇÐÄÆƽâ°æ. (May 26, 2026). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Brazil from 1st half 2019 to 1st quarter 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1395402/mobile-banking-penetration-in-brazil/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Brazil from 1st half 2019 to 1st quarter 2026." Chart. May 26, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1395402/mobile-banking-penetration-in-brazil/
ÌÇÐÄÆƽâ°æ. (2026). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Brazil from 1st half 2019 to 1st quarter 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1395402/mobile-banking-penetration-in-brazil/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Brazil from 1st Half 2019 to 1st Quarter 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 May 2026, /statistics/1395402/mobile-banking-penetration-in-brazil/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Brazil from 1st half 2019 to 1st quarter 2026 ÌÇÐÄÆƽâ°æ, /statistics/1395402/mobile-banking-penetration-in-brazil/ (last visited July 23, 2026)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Brazil from 1st half 2019 to 1st quarter 2026 [Graph], ÌÇÐÄÆƽâ°æ, May 26, 2026. [Online]. Available: /statistics/1395402/mobile-banking-penetration-in-brazil/
