| Characteristic | Share of respondents |
|---|---|
| Q3 2025 | 58% |
| Q2 2025 | 60% |
| Q1 2025 | 60% |
| Q4 2024 | 59% |
| Q3 2024 | 60% |
| Q2 2024 | 59% |
| Q1 2024 | 59% |
| Q4 2023 | 59% |
| Q3 2023 | 57% |
| Q2 2023 | 55% |
| Q1 2023 | 54% |
| Q4 2022 | 53% |
| Q3 2022 | 53% |
| Q2 2022 | 52% |
| Q1 2022 | 53% |
| Q4 2021 | 53% |
| Q3 2021 | 54% |
| Q2 2021 | 55% |
| Q1 2021 | 54% |
| H2 2020 | 54% |
| H1 2020 | 50% |
| H2 2019 | 46% |
| H1 2019 | 45% |
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Source
Source
Release date
October 2025
More information
Region
Austria
Survey time period
H1 2019 to Q3 2025
Number of respondents
1,243 respondents
Age group
18-64 years
Special properties
bank account holders
Method of interview
Online survey
Supplementary notes
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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