The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
Mobile banking usage increased slowly between 2019 and 2025 among bank account holders in Italy, with ** percent of all bank account holders processing banking matters via mobile in 2025. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of respondents who processed banking affairs via smartphone or tablet increased by *percentage points in the observed period. With the slight increase, mobile banking became the most popular method to process banking affairs in Italy.
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ÌÇÐÄÆƽâ°æ. (May 1, 2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 1st quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1395731/mobile-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 1st quarter 2025." Chart. May 1, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1395731/mobile-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 1st quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1395731/mobile-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Italy from 1st Half 2019 to 1st Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 May 2025, /statistics/1395731/mobile-banking-penetration-in-italy/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 1st quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395731/mobile-banking-penetration-in-italy/ (last visited July 24, 2026)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 1st quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, May 1, 2025. [Online]. Available: /statistics/1395731/mobile-banking-penetration-in-italy/
