Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 3rd quarter 2025
Characteristic
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible:
In person in a branch
Mobile (smartphone / tablet)
Online (PC / laptop)
Telephone banking
Other
Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
Citation formats
Quarterly mobile banking usage in the US 2019-2025
Mobile banking usage increased overall between 2019 and 2025 among bank account holders in the United States, though at a slow pace. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who processed banking matters on their smartphone or tablet was ** percent in the third quarter of 2025, *** percentage point more than in the first half of 2019. While mobile banking usage increased, the popularity of branch banking decreased during the same period.
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ÌÇÐÄÆƽâ°æ. (October 22, 2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 3rd quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1394885/mobile-banking-penetration-in-us/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 3rd quarter 2025." Chart. October 22, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1394885/mobile-banking-penetration-in-us/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 3rd quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1394885/mobile-banking-penetration-in-us/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in The United States from 1st Half of 2019 to 3rd Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2025, /statistics/1394885/mobile-banking-penetration-in-us/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 3rd quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1394885/mobile-banking-penetration-in-us/ (last visited July 20, 2026)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 3rd quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, October 22, 2025. [Online]. Available: /statistics/1394885/mobile-banking-penetration-in-us/
