Mobile and online banking penetration by country 2025| ��ƽ��

Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide in 2025, by country

Country	Mobile banking penetration (smartphone / tablet)	Online banking penetration (PC / laptop)
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Source

Release date

December 2025

More information

Region

Worldwide

Survey time period

January 1 to December 17, 2025

Number of respondents

60,261 respondents

Age group

18-64 years

Special properties

Internet users

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)". Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents and the date of survey vary across countries. More information on the methodology can be found here.

Citation formats

In 2025, * had the highest mobile banking penetration among the observed countries. According to ��ƽ��'s Consumer ��ƽ��, a share of ** percent of the respondents processed banking matters via smartphone or tablet in *. In terms of online banking, however, the * and * had the highest penetration rates, with over ** percent of the respondents using either a PC or a laptop to process banking matters. Online banking penetration was generally high in European countries such as Switzerland, Poland, the Netherlands, or France, while mobile banking penetration was higher in Asia (South Korea, India) and Latin America (Brazil, Mexico).