The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
Citation formats
Quarterly branch banking usage in the UK 2019-2025
Branch banking usage in the United Kingdom (UK) decreased notably between 2019 and 2025, though it remained relatively stable between 2021 and 2025. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who processed banking affairs in person in a branch dropped from ** percent in 2019 to ** percent by the end of 2021, then stood at ** percent until the third quarter of 2025. Branch banking usage was significantly higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2025.
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ÌÇÐÄÆƽâ°æ. (October 22, 2025). Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1395100/branch-banking-penetration-in-the-uk/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2025." Chart. October 22, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1395100/branch-banking-penetration-in-the-uk/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1395100/branch-banking-penetration-in-the-uk/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in The United Kingdom (Uk) from 1st Half 2019 to 3rd Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2025, /statistics/1395100/branch-banking-penetration-in-the-uk/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395100/branch-banking-penetration-in-the-uk/ (last visited July 25, 2026)
Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, October 22, 2025. [Online]. Available: /statistics/1395100/branch-banking-penetration-in-the-uk/
