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Distribution of banking channels used by customers in Kenya as of 2020, by age group

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Source

Release date

January 2021

Region

Kenya

Survey time period

August 21 to October 16, 2020

Number of respondents

15,179 bank customers

Method of interview

Online survey

Citation formats

Banking channels used in Kenya 2020, by customer age group

Published by ÌÇÐÄÆƽâ°æ Research Department, Apr 29, 2021
As of 2020, mobile banking was the main channel adopted in Kenya in all age groups. The utilization was higher among younger respondents under 18 years (** percent) and those aged 26-35 years (** percent). Moreover, mobile banking was used by ** percent of respondents from 18 to 25 years. The use of Automated Machine Tellers (ATMs) was more frequent among customers from 56-70 years (** percent), while bank branches had a higher share amid respondents aged 70 years and older (** percent).
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Topics

Banking industry in KenyaKey economic indicators of KenyaKey economic indicators of TanzaniaKey economic indicators of South AfricaDemographics of Kenya
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