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Proportion of customer transactions undertaken using digital banking channels in East Africa in 2017 and 2021

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Source

Release date

May 2019

Region

Kenya, Rwanda, Uganda, Tanzania

Survey time period

August to November 2018

Number of respondents

49 representatives of the banking industry

Supplementary notes

* Projected values.

Citation formats

Usage of digital banking channels in East Africa 2017-2021

Published by K. Scholle, Jun 1, 2021
Banks in East Africa projected an increase in the use of digital channels by customers in 2021. Over ** percent of representatives of the banking industry expected that more than ** percent of customer transactions would be conducted through digital channels. In 2017, only eight percent of the respondents cited a usage of digital channels of over ** percent.
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