Contactless banking solutions were adopted by most bank customers in Kenya as of 2022. While nearly ** percent of the survey respondents used mobile banking (compared to ** percent in 2021), ** percent conducted operations through the internet or online banking. Roughly ** percent reported using Automated Machine Tellers (ATMs). Furthermore, the user rate increased in all banking channels.
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Kenya Bankers Association. (February 1, 2023). Distribution of banking channels used by customers in Kenya from 2021 to 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1230576/banking-channels-used-by-customers-in-kenya/
Kenya Bankers Association. "Distribution of banking channels used by customers in Kenya from 2021 to 2022." Chart. February 1, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1230576/banking-channels-used-by-customers-in-kenya/
Kenya Bankers Association. (2023). Distribution of banking channels used by customers in Kenya from 2021 to 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1230576/banking-channels-used-by-customers-in-kenya/
Kenya Bankers Association. "Distribution of Banking Channels Used by Customers in Kenya from 2021 to 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Feb 2023, /statistics/1230576/banking-channels-used-by-customers-in-kenya/
Kenya Bankers Association, Distribution of banking channels used by customers in Kenya from 2021 to 2022 ÌÇÐÄÆƽâ°æ, /statistics/1230576/banking-channels-used-by-customers-in-kenya/ (last visited July 26, 2026)
Distribution of banking channels used by customers in Kenya from 2021 to 2022 [Graph], Kenya Bankers Association, February 1, 2023. [Online]. Available: /statistics/1230576/banking-channels-used-by-customers-in-kenya/
