consumers in selected European countries and senior business decision makers*
Method of interview
Online interview
Supplementary notes
*Study information from the source: "The study was split into two core activities from November 2015 - January 2016:
1. Online interviews with 7,013 consumers across UK, France, Benelux (Netherlands, Belgium and Luxembourg), Spain, Germany, Switzerland and Eastern Europe (Poland, Czechia and Slovenia) to understand consumer’s habits and their views and opinions towards financial services.
2. In-depth interviews with 45 senior business decision makers in the financial services sector to gain further insights into the key issues."
Citation formats
Consumers interacting with banks weekly using social media Europe 2016, by country
This statistic illustrates the share of consumers in Europe that use social media to interact with their bank at least once a week as of 2016, by country. It can be seen that **** (** percent) of consumers in Germany stated that they use social media to interact with their bank at least once a week at that time.
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Fujitsu. (May 5, 2016). Share of consumers using social media channels to interact with their bank at least once a week in Europe as of 2016, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/660090/consumers-by-country-banking-weekly-with-social-media-europe/
Fujitsu. "Share of consumers using social media channels to interact with their bank at least once a week in Europe as of 2016, by country." Chart. May 5, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/660090/consumers-by-country-banking-weekly-with-social-media-europe/
Fujitsu. (2016). Share of consumers using social media channels to interact with their bank at least once a week in Europe as of 2016, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/660090/consumers-by-country-banking-weekly-with-social-media-europe/
Fujitsu. "Share of Consumers Using Social Media Channels to Interact with Their Bank at Least Once a Week in Europe as of 2016, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 May 2016, /statistics/660090/consumers-by-country-banking-weekly-with-social-media-europe/
Fujitsu, Share of consumers using social media channels to interact with their bank at least once a week in Europe as of 2016, by country ÌÇÐÄÆƽâ°æ, /statistics/660090/consumers-by-country-banking-weekly-with-social-media-europe/ (last visited August 01, 2026)
Share of consumers using social media channels to interact with their bank at least once a week in Europe as of 2016, by country [Graph], Fujitsu, May 5, 2016. [Online]. Available: /statistics/660090/consumers-by-country-banking-weekly-with-social-media-europe/
