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Average review reply rate by business size in 1st half of 2018 and 2019

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Source

Release date

October 2019

Region

Worldwide

Survey time period

January 1, 2018 to June 30. 2018 and January 1. 2019 to June 30, 2019

Supplementary notes

Data is based on the analysis of GMB (Google My Business) profiles of 64,000 business locations in 4 countries. Countries included are the United States, UK, Germany, and France.

Citation formats

Average review reply rate in H1 2018-2019, by business size

Published by Thuy D., Aug 11, 2020
In the first half of 2018 and 2019, small and medium-sized businesses had an average review reply rate of ** percent. In comparison, global brands were replying to customer reviews with an average reply rate of only * percent.
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Online reviewsDigital advertising in the U.S.Digital advertising formats in the U.S.Influencer marketing worldwideSocial sharing
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* For commercial use only

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Always free
Access limited to Free Statistics. Premium Statistics are not included.
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per month, billed annually 1
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