This statistic demonstrates the share of service professionals worldwide who say their organization clearly understands which channels their customers prefer in 2018, broken down by type. During the survey, ** percent of service decision makers said their organization clearly understand what channels their customers prefer.
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Salesforce Research. (March 19, 2019). Share of service professionals worldwide who say their organization clearly understands which channels their customers prefer in 2018, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1026143/service-professionals-worldwide-whose-organizations-understand-what-channels-customers-like/
Salesforce Research. "Share of service professionals worldwide who say their organization clearly understands which channels their customers prefer in 2018, by type." Chart. March 19, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1026143/service-professionals-worldwide-whose-organizations-understand-what-channels-customers-like/
Salesforce Research. (2019). Share of service professionals worldwide who say their organization clearly understands which channels their customers prefer in 2018, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1026143/service-professionals-worldwide-whose-organizations-understand-what-channels-customers-like/
Salesforce Research. "Share of Service Professionals Worldwide Who Say Their Organization Clearly Understands Which Channels Their Customers Prefer in 2018, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Mar 2019, /statistics/1026143/service-professionals-worldwide-whose-organizations-understand-what-channels-customers-like/
Salesforce Research, Share of service professionals worldwide who say their organization clearly understands which channels their customers prefer in 2018, by type ÌÇÐÄÆƽâ°æ, /statistics/1026143/service-professionals-worldwide-whose-organizations-understand-what-channels-customers-like/ (last visited July 26, 2026)
Share of service professionals worldwide who say their organization clearly understands which channels their customers prefer in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: /statistics/1026143/service-professionals-worldwide-whose-organizations-understand-what-channels-customers-like/
