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E-commerce fraud

Statistics report on e-commerce fraud

This report presents statistics and data on e-commerce fraud, starting with a global overview of their costs. It also sheds light on online shopping fraud trends. Additionally, it provides insights into e-merchants strategies for managing these threats and the role of artificial intelligence on online fraud. Finally, the report concludes with a chapter on the e-commerce fraud landscape in the United States.

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Table of contents

Overview

6
  • Premium Statistic Main types of e-commerce fraud experienced by merchants worldwide 2025
  • Premium Statistic E-commerce payment fraud losses worldwide 2023-2030
  • Premium Statistic Estimated cost of fraud to businesses selling online worldwide 2024, by cost range
  • Premium Statistic Share of e-commerce revenue lost to payment fraud globally 2025, by region
  • Premium Statistic Share of e-commerce revenue lost to payment fraud globally 2025, by business size
  • Premium Statistic Share of fraudulent e-commerce orders 2025, by business size

Fraud trends

5
  • Premium Statistic Expected increase of main fraud categories reported by e-merchants worldwide 2025
  • Premium Statistic Change in fraud levels experienced by e-merchants worldwide 2025, by type
  • Premium Statistic Change in fraud levels experienced by e-merchants worldwide 2025, by sector
  • Premium Statistic Order channels where e-merchants saw the most fraud increase worldwide 2024
  • Premium Statistic Main causes of e-commerce first party misuse increase worldwide 2025

Fraud management

5
  • Premium Statistic Main priorities for fraud management among e-merchants worldwide 2020-2025
  • Premium Statistic Most effective tools in fighting fraud for e-merchants worldwide 2025
  • Premium Statistic Main areas for improvement in managing e-commerce fraud worldwide 2025
  • Premium Statistic Top challenges in e-commerce fraud management worldwide 2025
  • Premium Statistic E-commerce order rejection rate 2025 by business size

AI and fraud

4
  • Premium Statistic Influence of Artificial Intelligence (AI) on online scams and phishing globally 2024
  • Premium Statistic Usage of AI/ML tools in e-commerce fraud management worldwide 2025
  • Premium Statistic Awareness of AI-powered fraud on online merchants worldwide 2024, by sector
  • Premium Statistic Impact of AI-powered fraud on online merchants worldwide 2025, by metric

Spotlight: The United States

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  • Premium Statistic Cost per dollar of fraud for retailers and online merchants in the U.S. 2016-2025
  • Premium Statistic Share of fraud costs for online merchants in the U.S. 2020-2025, by channel
  • Premium Statistic Fraud types causing most losses to U.S. e-merchants 2025, by customer journey stage
  • Premium Statistic Fraud losses suffered by e-commerce companies in the U.S. 2025, by payment method
  • Premium Statistic Priorities for fraud prevention and CX in e-commerce in the United States 2025
  • Premium Statistic Anti-fraud support capabilities used by e-merchants in the U.S. 2025
  • Premium Statistic Refund request for online purchases in the U.S. 2024, by reason
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