| Characteristic | Share of consumers agreeing |
|---|---|
| Rudeness from staff members | 57.1% |
| Poor quality items | 44.3% |
| Dirty stores | 42.5% |
| Big price rises (10% plus) | 40.4% |
| Them being regularly more expensive than alternatives | 33.8% |
| No online ordering facility | 22% |
| Unhelpfulness of staff members | 21.6% |
| Spamming you with emails and marketing materials | 19.3% |
| Getting an order wrong | 16.4% |
| Hard to use website | 14.3% |
| Being a bad corporate citizen (i.e. not paying taxes etc.) | 12.2% |
| High delivery costs for online orders | 11.9% |
| Untidy stores | 9.8% |
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Source
Sources
Release date
February 2016
More information
Region
United Kingdom
Survey time period
January 2016
Number of respondents
2,512 respondents
Supplementary notes
The source does not provide the original wording of the question posed during the survey.
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