In 2023, around 27 percent of people in Germany said that they use chatbots in order to find out information about the product before purchasing it. 17 percent of people used it to get individualized offers.Â
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PwC. (July 5, 2023). Most used chatbot functions during online shopping in Germany in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1412826/popular-chatbot-functions-online-shopping-germany/
PwC. "Most used chatbot functions during online shopping in Germany in 2023." Chart. July 5, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1412826/popular-chatbot-functions-online-shopping-germany/
PwC. (2023). Most used chatbot functions during online shopping in Germany in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1412826/popular-chatbot-functions-online-shopping-germany/
PwC. "Most Used Chatbot Functions during Online Shopping in Germany in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Jul 2023, /statistics/1412826/popular-chatbot-functions-online-shopping-germany/
PwC, Most used chatbot functions during online shopping in Germany in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1412826/popular-chatbot-functions-online-shopping-germany/ (last visited July 27, 2026)
Most used chatbot functions during online shopping in Germany in 2023 [Graph], PwC, July 5, 2023. [Online]. Available: /statistics/1412826/popular-chatbot-functions-online-shopping-germany/
