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Adoption of online and mobile banking across various services in selected countries in Europe in 2024

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Source

Release date

January 2025

Region

Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Switzerland, United Kingdom

Survey time period

October to December 2024

Number of respondents

8,196 respondents

Age group

18 years and older

Method of interview

Questionnaire

Supplementary notes

The question was phrased by the source as follows: "Please indicate whether you prefer online/mobile banking or in-person banking for the services below". 

Data includes only respondents who indicated they use banking services "primarily online" or "both online and offline". 

Citation formats

Online banking adoption across different banking services in Europe 2024, by country

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 16, 2025

Day-to-day banking and transfers were the banking services with the highest online and mobile banking penetration rates in major European countries in 2024, according to a survey conducted by ÌÇÐÄÆƽâ°æ at the end of the year. The penetration rate of online banking for routine transactions was higher than ** percent in all observed countries except for Spain. Bank transfers had a similarly high adoption rate, with Austria recording the highest at ** percent. On the other hand, loan applications and currency exchange remained services that customers still preferred to handle in person, as penetration rates for those services were the lowest.

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Statistics on " Digital banking in Europe "

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Other statistics that may interest you Digital banking in Europe

Overview

5

User demographics

4

Financial performance of digital banks

7

Leading digital banks

8

Digital payments

5

Consumer attitudes

8

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