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Customer attitudes towards neobanking and neobrokerage in Germany in 2025

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Source

Release date

December 2025

Region

Germany

Survey time period

November 21 to December 16, 2025

Number of respondents

1,249 respondents

Age group

18-64 years

Method of interview

Questionnaire

Supplementary notes

The question was phrased by the source as follows: "Which of these statements about neobanking & neobrokerage do you agree with?". Multiple selections were possible. 

More information on the methodology can be found here.

Citation formats

Attitudes towards neobanking and neobrokerage in Germany 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 26, 2026

Despite the growing popularity of digital banking in Germany and Europe in general, ** percent of the country's online population reported they do not move their salary due to trust concerns, according to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ. Among users of these services, ** percent reported dissatisfaction when customer support is not available quickly enough. ** percent could imagine using an online AI assistant that analyzes and helps with finances.

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