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Share of consumers interested in AI helping them when shopping online in 2023

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Sources

Release date

February 2024

Region

Worldwide

Survey time period

November 2023

Number of respondents

8,000 consumers

Supplementary notes

The survey was carried out in the United States, United Kingdom, Germany, Canada, Australia, Italy, Spain, and France. 

Citation formats

Main AI uses consumers are interested in 2023

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 28, 2024

Artificial intelligence can help buyers in several aspects of their shopping experience. According to a 2023 survey, ** percent of shoppers from countries wished AI to give them updates on order and delivery status. Another ** percent of them were interested in AI-powered tools able to manage online returns and product exchanges.

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Artificial intelligence (AI) use in video game developmentArtificial intelligence (AI) use in marketing Generative artificial intelligence (AI)Artificial intelligence use in media and entertainmentArtificial Intelligence (AI) in publishing in the United States
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