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Opinions about use of AI in the shopping experience in Germany in 2024

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Source

Release date

July 2024

Region

Germany

Survey time period

March 29 to April 10, 2024

Number of respondents

23,016 respondents

Supplementary notes

The source surveyed consumers across the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia, UK, Germany, France, Italy, Spain, Ireland, Denmark, Finland, Sweden, Norway, Australia, New Zealand, Japan, China, India, Indonesia, Thailand, South Korea, Saudi Arabia, South Africa, Vietnam, Nigeria, and Netherlands.

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Opinions about AI in online CX in Germany 2024

Published by
F. Watty,
Aug 27, 2024

Despite the enhancements brought by artificial intelligence, ** percent of shoppers In Germany do not believe AI improved online shopping, a 2024 survey showed. Over ** percent of consumers did not find AI-driven product recommendations very useful, and almost ** percent consider chatbots less effective than humans when assisting in problems solutions.

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