*The source surveyed consumers across the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia, UK, Germany, France, Italy, Spain, Ireland, Denmark, Finland, Sweden, Norway, Australia, New Zealand, Japan, China, India, Indonesia, Thailand, South Korea, Saudi Arabia, South Africa, Vietnam, Nigeria, and Netherlands.
In a 2024 survey into consumer experiences in Australia, around ** percent of respondents believed that artificial intelligence (AI) hardly enhances the overall online shopping experience. Just over ** percent of those surveyed also said they did not find AI-driven product recommendations useful.
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EY. (July 21, 2024). Public opinion on use of artificial intelligence (AI) in shopping experiences in Australia as of April 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1616106/australia-opinions-ai-online-cx/
EY. "Public opinion on use of artificial intelligence (AI) in shopping experiences in Australia as of April 2024." Chart. July 21, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1616106/australia-opinions-ai-online-cx/
EY. (2024). Public opinion on use of artificial intelligence (AI) in shopping experiences in Australia as of April 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1616106/australia-opinions-ai-online-cx/
EY. "Public Opinion on Use of Artificial Intelligence (Ai) in Shopping Experiences in Australia as of April 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Jul 2024, /statistics/1616106/australia-opinions-ai-online-cx/
EY, Public opinion on use of artificial intelligence (AI) in shopping experiences in Australia as of April 2024 ÌÇÐÄÆƽâ°æ, /statistics/1616106/australia-opinions-ai-online-cx/ (last visited July 25, 2026)
Public opinion on use of artificial intelligence (AI) in shopping experiences in Australia as of April 2024 [Graph], EY, July 21, 2024. [Online]. Available: /statistics/1616106/australia-opinions-ai-online-cx/
