A 2024 survey carried out in the United States showed that consumers aged over 50 years old tend to dislike AI-powered customer service. ** percent of shoppers aged 50 to 54 years old stated that using AI chatbots for customer support instead of humans could negatively impact their perception of a brand or retailer. In turn, only ** percent of shoppers aged 18 to 24 years old had the same opinion.
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Bizrate ÌÇÐÄÆƽâ°æ. (April 18, 2024). Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate ÌÇÐÄÆƽâ°æ. "Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group." Chart. April 18, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate ÌÇÐÄÆƽâ°æ. (2024). Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate ÌÇÐÄÆƽâ°æ. "Share of Consumers Perceiving Brands Negatively When Using Ai Chatbots Instead of Humans in The United States in 2024, by Age Group." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Apr 2024, /statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate ÌÇÐÄÆƽâ°æ, Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group ÌÇÐÄÆƽâ°æ, /statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/ (last visited July 28, 2026)
Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group [Graph], Bizrate ÌÇÐÄÆƽâ°æ, April 18, 2024. [Online]. Available: /statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
