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Main challenges in implementing AI-based solutions in the retail industry in the U.S. in 2023

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Source

Release date

March 2024

Region

North America, United States

Survey time period

December 2023

Number of respondents

165 retail professionals

Supplementary notes

The sample was composed as follows:
Retailer – Omni-channel: n=70 
Retailer – Brick and Mortar only: n=16
Retailer – E-commerce only: n=53 
Wholesaler: n=26

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Main challenges in implementing AI-based retail solutions in the U.S. 2023

Published by ÌÇÐÄÆƽâ°æ Research Department, Apr 26, 2024

In retail companies based in the United States, ** percent of CEOs taking part to a survey believed data security and privacy was the biggest challenges in implementing AI-based solutions in their companies. Managers and employees were even more concerned by this aspect (** percent). However, another ** percent of employees mentioned the lack of awareness, understanding, and/or expertise in using AI tools as a key challenge.

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