The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
Citation formats
Quarterly branch banking usage in Canada 2019-2025
Branch banking usage decreased but remained relatively high between 2019 and 2025 among bank account holders in Canada. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who processed banking affairs in person in a branch was ** percent in the third quarter of 2025, *** percentage points lower than in the first half of 2019. Branch banking usage was even higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2025.
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ÌÇÐÄÆƽâ°æ. (October 22, 2025). Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter of 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1396429/branch-banking-penetration-in-canada/
ÌÇÐÄÆƽâ°æ. "Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter of 2025." Chart. October 22, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1396429/branch-banking-penetration-in-canada/
ÌÇÐÄÆƽâ°æ. (2025). Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter of 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1396429/branch-banking-penetration-in-canada/
ÌÇÐÄÆƽâ°æ. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in Canada from 1st Half 2019 to 3rd Quarter of 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2025, /statistics/1396429/branch-banking-penetration-in-canada/
ÌÇÐÄÆƽâ°æ, Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter of 2025 ÌÇÐÄÆƽâ°æ, /statistics/1396429/branch-banking-penetration-in-canada/ (last visited July 23, 2026)
Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter of 2025 [Graph], ÌÇÐÄÆƽâ°æ, October 22, 2025. [Online]. Available: /statistics/1396429/branch-banking-penetration-in-canada/
