retail banking customers of Canada's largest and midsize banks
Supplementary notes
The rating is based on a 1,000-point scale. Customer satisfaction was measured in the following segments: channel activities, communication/advice, convenience, new account opening, problem resolution, and products/fees.
Citation formats
Customer satisfaction with leading Canadian retail banks 2025
In 2025, Royal Bank of Canada (RBC) had the highest satisfaction score among retail banking customers of Canada's largest and midsize banks. This is according to a survey that was carried out in early 2025 among over 2,500 respondents. RBC received a score of *** (out of 1,000). It was followed by CIBC, with a score of ***. The average ranking of the presented banks amounted to ***Ìý±è´Ç¾±²Ô³Ù²õ.
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J.D. Power. (June 28, 2025). Customer satisfaction with largest retail banks in Canada in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. "Customer satisfaction with largest retail banks in Canada in 2025." Chart. June 28, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. (2025). Customer satisfaction with largest retail banks in Canada in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power. "Customer Satisfaction with Largest Retail Banks in Canada in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 28 Jun 2025, /statistics/587451/customer-satisfaction-leading-banks-canada/
J.D. Power, Customer satisfaction with largest retail banks in Canada in 2025 ÌÇÐÄÆƽâ°æ, /statistics/587451/customer-satisfaction-leading-banks-canada/ (last visited July 23, 2026)
Customer satisfaction with largest retail banks in Canada in 2025 [Graph], J.D. Power, June 28, 2025. [Online]. Available: /statistics/587451/customer-satisfaction-leading-banks-canada/
