In 2023, customer satisfaction with bank services in Canada was highest for online banking, with ** percent of respondents expressing satisfaction. Contactless payments ranked second, with ** percent of respondents, followed closely by online money transfers. In contrast, satisfaction with online loan and mortgage applications was the lowest, with fewer than **** of respondents indicating satisfaction.
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KPMG Canada. (June 3, 2024). Customer satisfaction with banking services in Canada in 2023, by service [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1551569/canada-bank-satisfaction-by-service/
KPMG Canada. "Customer satisfaction with banking services in Canada in 2023, by service." Chart. June 3, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1551569/canada-bank-satisfaction-by-service/
KPMG Canada. (2024). Customer satisfaction with banking services in Canada in 2023, by service. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1551569/canada-bank-satisfaction-by-service/
KPMG Canada. "Customer Satisfaction with Banking Services in Canada in 2023, by Service." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 Jun 2024, /statistics/1551569/canada-bank-satisfaction-by-service/
KPMG Canada, Customer satisfaction with banking services in Canada in 2023, by service ÌÇÐÄÆƽâ°æ, /statistics/1551569/canada-bank-satisfaction-by-service/ (last visited July 22, 2026)
Customer satisfaction with banking services in Canada in 2023, by service [Graph], KPMG Canada, June 3, 2024. [Online]. Available: /statistics/1551569/canada-bank-satisfaction-by-service/
