*1,005 Australian shoppers took part in the survey, but only 420 respondents had returned online items, of which 258 had returned clothing, footwear, or accessory items.
Original survey question: which of the following reasons best explains why you returned your online purchases?
Multiple responses were possible.
Survey respondent gender breakdown:
Female (51%)
Male (49%)
In a 2022 conducted survey among Australian shoppers, just over **** of respondents reported returning a clothing, footwear, or accessory item they had ordered online because it did not fit. The second most common reason for returning a fashion item purchased online among those surveyed was because the item did not match the description provided on the website.
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Monash University. (October 9, 2022). Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1384655/australia-reasons-for-returning-fashion-items-ordered-online/
Monash University. "Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022 ." Chart. October 9, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1384655/australia-reasons-for-returning-fashion-items-ordered-online/
Monash University. (2022). Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022 . ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1384655/australia-reasons-for-returning-fashion-items-ordered-online/
Monash University. "Reasons for Returning Clothing, Footwear, and Accessory Items Ordered Online among Consumers in Australia in 2022 ." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Oct 2022, /statistics/1384655/australia-reasons-for-returning-fashion-items-ordered-online/
Monash University, Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022 ÌÇÐÄÆƽâ°æ, /statistics/1384655/australia-reasons-for-returning-fashion-items-ordered-online/ (last visited July 30, 2026)
Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022 [Graph], Monash University, October 9, 2022. [Online]. Available: /statistics/1384655/australia-reasons-for-returning-fashion-items-ordered-online/
