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Share of mobile banking customers who enrolled because of coronavirus (COVID-19) pandemic as of April 2020, by country

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Source

Release date

January 2021

Region

Worldwide

Survey time period

April 13 to 27, 2020

Number of respondents

5,105 respondents

Special properties

Digital banking customers

Supplementary notes

This question was phrased by the source as follows: "Have you enrolled (signed up) in online and mobile banking for the first time as a result of the COVID-19 crisis?".

Percentages were rounded.

Citation formats

Impact of COVID-19 pandemic on mobile banking enrollment by country 2020

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 25, 2022
The coronavirus (COVID-19) pandemic considerably accelerated the use of mobile banking among customers worldwide. As of April 2020, almost **** of the mobile banking customers in China enrolled for the first time because of the consequences of the COVID-19 crisis. South Korea followed, with ** percent of the respondents who enrolled in online banking because of the pandemic.
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