This question was phrased by the source as follows: "Have you enrolled (signed up) in online and mobile banking for the first time as a result of the COVID-19 crisis?".
Percentages were rounded.
Citation formats
Impact of COVID-19 pandemic on online banking enrollment by country 2020
The coronavirus (COVID-19) pandemic had a considerable impact on the use of online banking worldwide. As of , one-third of the online banking customers in China enrolled for the first time because of the consequences of the COVID-19 pandemic. South Korea followed, with ** percent of the respondents who enrolled in online banking because of the pandemic.
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BCG. (January 26, 2021). Share of online banking customers who enrolled because of coronavirus (COVID-19) pandemic as of April 2020, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/1286074/covid-19-impact-on-online-banking-enrollment-by-country/
BCG. "Share of online banking customers who enrolled because of coronavirus (COVID-19) pandemic as of April 2020, by country." Chart. January 26, 2021. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/1286074/covid-19-impact-on-online-banking-enrollment-by-country/
BCG. (2021). Share of online banking customers who enrolled because of coronavirus (COVID-19) pandemic as of April 2020, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/1286074/covid-19-impact-on-online-banking-enrollment-by-country/
BCG. "Share of Online Banking Customers Who Enrolled Because of Coronavirus (Covid-19) Pandemic as of April 2020, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Jan 2021, /statistics/1286074/covid-19-impact-on-online-banking-enrollment-by-country/
BCG, Share of online banking customers who enrolled because of coronavirus (COVID-19) pandemic as of April 2020, by country ÌÇÐÄÆƽâ°æ, /statistics/1286074/covid-19-impact-on-online-banking-enrollment-by-country/ (last visited August 01, 2026)
Share of online banking customers who enrolled because of coronavirus (COVID-19) pandemic as of April 2020, by country [Graph], BCG, January 26, 2021. [Online]. Available: /statistics/1286074/covid-19-impact-on-online-banking-enrollment-by-country/
