Net increase is the percentage of respondents who increased their usage minus the percentage of respondents who decreased their usage.
For the usage change during the pandemic, the question was phrased by the source as follows: " For each channel that you used in the last three weeks, please describe your shift in the usage compared with last year."
For the usage change after the pandemic, the question was phrased by the source as follows: "How likely are you to use the following channels post COVID-19?"
Citation formats
Change in digital banking channels usage during and after the COVID-19 pandemic
The use of digital banking channels worldwide increased consistently during the coronavirus (COVID-19) pandemic. As of , ** percent of the customers surveyed worldwide increased the use of mobile banking apps compared to the 12 months before the pandemic. However, only ** percent of the respondents expected to maintain a higher usage of mobile banking apps also after the COVID-19 pandemic.
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BCG. (January 26, 2021). Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. "Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel." Chart. January 26, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. (2021). Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG. "Net Increase in The Use of Digital Banking Channels during and after The Covid-19 Pandemic Worldwide as of April 2020, by Type of Channel." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Jan 2021, /statistics/1286033/use-of-digital-banking-channels-during-pandemic/
BCG, Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel ÌÇÐÄÆƽâ°æ, /statistics/1286033/use-of-digital-banking-channels-during-pandemic/ (last visited July 28, 2026)
Net increase in the use of digital banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph], BCG, January 26, 2021. [Online]. Available: /statistics/1286033/use-of-digital-banking-channels-during-pandemic/
