Net decrease is the percentage of respondents who increased their usage minus the percentage of respondents who decreased their usage.
For the usage change during the pandemic, the question was phrased by the source as follows: " For each channel that you used in the last three weeks, please describe your shift in the usage compared with last year."
For the usage change after the pandemic, the question was phrased by the source as follows: "How likely are you to use the following channels post COVID-19?"
Citation formats
Change in physical banking channels' usage during and after the COVID-19 pandemic
The coronavirus (COVID-19) pandemic had a considerable impact on the use of physical banking channels worldwide. As of April 2020, ** percent of the customers surveyed worldwide reduced the use of banks' branches compared to the previous 12 months. Moreover, ** percent of the respondents expected to decrease the usage of barnches after the COVID-19 pandemic.
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BCG. (January 26, 2021). Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG. "Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel." Chart. January 26, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG. (2021). Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG. "Net Decrease in The Use of Physical Banking Channels during and after The Covid-19 Pandemic Worldwide as of April 2020, by Type of Channel." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Jan 2021, /statistics/1286061/use-of-physical-banking-channels-during-pandemic/
BCG, Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel ÌÇÐÄÆƽâ°æ, /statistics/1286061/use-of-physical-banking-channels-during-pandemic/ (last visited July 27, 2026)
Net decrease in the use of physical banking channels during and after the COVID-19 pandemic worldwide as of April 2020, by type of channel [Graph], BCG, January 26, 2021. [Online]. Available: /statistics/1286061/use-of-physical-banking-channels-during-pandemic/
