| Characteristic | Very useful | Quite useful | Not very useful | Not useful at all | Don't know |
|---|---|---|---|---|---|
| Return and free exchange of the purchased product | 67% | 24% | 3% | 2% | 4% |
| Free delivery without conditions | 69% | 21% | 4% | 2% | 4% |
| The choice of different delivery methods and prices | 48% | 37% | 8% | 3% | 4% |
| Free delivery under certain conditions | 39% | 38% | 12% | 7% | 4% |
| Delivery subscription | 18% | 28% | 28% | 22% | 4% |
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Source
Sources
Release date
September 2020
More information
Region
France
Survey time period
July 8-9, 2020
Number of respondents
1,004 respondents
Age group
18 years and older
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
The question was phrased by the source as follows: " Diriez-vous que proposer chacune des fonctionnalités suivantes sur un site de commerce en ligne est utile ou pas ?"
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